Returns and Exchanges
We want you to be entirely satisfied with every purchase made from www.CrossStitchUK.com as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee.
If you wish to return an item for exchange or you have decided not to keep it, please contact us within 14 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, where possible be accompanied by the original packaging.
Customers should arrange their own return courier. If, however we are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service within seven days.
All goods must be in a new and unused condition together.
If you are in any doubt, please contact us on telephone number +44 (0) 7838 180556 or email us at firstname.lastname@example.org